My New Client or Staff User Never Received The Activation Email

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Category: Clients

1) First, for staff accounts, click "Staff" on the bottom left. For client logins, click "Logins".

2) Find the person and check if the person "Has Activated". If they have, that means they have already added a password and simply need to login to Blink Session Music.

3) If they have not activated, click on their row to bring up their information.

4) Check for misspellings or errors in their email address. If you find errors, correct the email address and click "Update". They will be sent a new activation email at the corrected address.

5) If the email address is already correct, click the "Resend Activation Email" at the top.

6) It can take up to 5 minutes for them to receive the email, longer if their email provider has quarantined the email. Make sure they check their Spam folder.

7) If they are still not receiving email, they need to white-list mail from blinksession.com. See the help article below on this.


Answers to help questions can also be accessed within your Blink Session Music account by click "Help" from the top menu